Refund Policy

At A To Z Steelloys PVT LTD, we value our customers and aim to deliver high-quality products and services that meet or exceed expectations. Our refund policy is designed to ensure transparency, fairness, and customer satisfaction while protecting both parties in all commercial transactions.

Eligibility for Refund:

Refunds are considered only under specific conditions. You may be eligible for a refund if:

• The product delivered is defective, damaged, or does not match the specifications mentioned in your purchase order or invoice.
• Goods are returned unused, in their original packaging, and in resaleable condition.
• The refund request is raised within 7 working days from the date of delivery.
• Custom-made, cut-to-size, or specially manufactured items are non-refundable unless they are proven to be defective or damaged during transit.

Process for Claiming a Refund:

To initiate a refund request, please follow these steps:

• Contact our customer service team via email at [sales@atozsteelloys.com] or call us at +91 83693 44008 within 7 days of receiving your order.
• Provide the order number, product details, and reason for the refund request, along with photographic evidence (if applicable).
• Our team will assess your claim and may request additional documentation or arrange for a return pick-up if applicable.
• Upon verification and approval, we will notify you of the status of your refund.

Refund Timeline:

• Once approved, refunds will be processed within 7–10 business days.
• The amount will be credited via the original method of payment, or through bank transfer in case of offline orders.

Shipping and Handling Charges:

Shipping charges are non-refundable, unless the return is due to our error (e.g., wrong or defective product shipped). In such cases, we will bear the return shipping costs.

Exceptions:

We reserve the right to deny refund requests if:

• Products are returned without prior authorization.
• Items are damaged due to misuse, improper handling, or negligence.
• The request is made beyond the stipulated refund window.

Contact Us:

For any questions regarding our Refund Policy, please reach out to our support team at [sales@atozsteelloys.com].